Refund policy

Return and Refund Policy

Because every Charted & Caffeinated item is made to order, we do not accept returns or exchanges for ordering the wrong size or color, or for a change of mind. Please review the product details and size chart before checkout.

Damaged, defective, misprinted, or incorrect items
If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us through our Contact page within 30 days of delivery. Include your order number, a brief description, and clear photos of the item and packaging. After review, eligible claims will be replaced or refunded at no additional cost.

Please do not send an item back unless our support team provides return instructions.

Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. Because orders are submitted to production quickly, changes or cancellations cannot be guaranteed once production has started.

Refund timing
Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the credit.

This policy does not limit any rights you may have under applicable consumer law.